Alerts
Dear Westwood Shores residents,
We are currently experiencing temporary water discoloration and a milky or cloudy appearance in the water supply. This condition is the result of excess air in the water lines, which occurred due to a recent equipment malfunction at the water treatment plant.
What Happened:
During routine operations, a piece of equipment at the plant malfunctioned, allowing air to enter the water distribution system. This caused the water to appear white or cloudy when coming out of taps. The cloudiness is due solely to tiny air bubbles suspended in the water. This is a visual issue only — there is no health risk, and the water remains safe to drink and use.
Current Status:
The malfunctioning equipment has been identified and isolated. As a precautionary measure, our crews are actively flushing the water system throughout the service area to remove any remaining air pockets and to restore normal water clarity.
What You May Experience:
-
Cloudy or milky water: This is caused by air and should clear up after a few moments if left to sit in a glass.
What You Can Do:
-
Run cold water from a faucet (preferably in a bathtub or sink without an aerator) for several minutes to help flush your household lines.
-
If the problem persists or you notice any unusual changes, please contact our office immediately at 281-353-9809 or customercare@h2oinnovation.com so we can investigate further.
We apologize for any inconvenience this may cause and appreciate your understanding as we work to restore full clarity to your water supply.
District Utility Update - TRW Notice
June 11, 2025
June 11, 2025
Dear Westwood Shores MUD Residents,
This notice is to inform the public that our water system is NOT currently under a boil water notice.
As a precautionary measure, Water Plant 2 was taken offline following notification that the Trinity River Water Authority (TRW) had shut down operations at their water treatment facility.
At this time, all water being distributed throughout our system is sourced exclusively from our groundwater wells at Water Plant 1, which remain fully operational and unaffected by TRW's shutdown.
Water Plant 2 will be brought back online only after TRW has officially rescinded their boil water notice and confirmed that their treatment operations have returned to normal.
District Utility Update - Equipment Malfunction
March 19, 2025
March 19, 2025
Dear Westwood Shores MUD Residents,
Due to an equipment malfunction at water plant 1 the district is having to switch over to water plant 2, which is supplied water from TRWA. Due to the change of direction of flow you will experiance water discoloration. We request that if you notice any discoloration to please notify H2O Innovation at 281-353-9809 so they can assist in flushing the lines to remove the discoloration.We would recommend that all washing of clothes, especially whites, be postponed due to the discoloration potentially staining clothes. Water quality in the community should improve over the next several days as the operator continues flushing the distribution system. Flushing will continue until all the water in the distribution has improved. Because the severity of the issue is not consistent throughout the District, the operator will prioritize areas that have been impacted the most and work outward from there. Flushing activity places an additional burden on the Water Plants ability to serve customers. Voluntary water conservation efforts would be helpful in reducing the demand on the system as we work through this issue.
With the switch to TRWA the water will be treated with chloramines, chloramines can cause problems to persons depenedent on dialysis machines, the pretreatment scheme used for the dialysis units must include some means for removing the chloramines.
In addition, chloraminated water maybe toxic to fish. If you have a fish tank, please make sure that the chemicals or filters that you are using are designed for use in water that has been treated with chloramines.
We will have an update on the situation within the next 48 hours.
Please continue to report your water quality issues to H2O Innovation at 281-353-9809 or customercare@h2oinnovation.com . Thanks in advance for your cooperation and understanding.
TTHM Public Notice
March 11, 2025
TTHM Public Notice
November 26, 2024
Utility Update 10-31-2024
October 31, 2024
Utility Update 10/17/2024
October 17, 2024
Utility Update 10/16/2024
October 16, 2024
District Utility Update
October 15, 2024
October 15, 2024
Dear Westwood Shores MUD Residents,
Water quality from the water wells at Water Plant 1 continues to be very poor, producing abnormally high concentration of Hydrogen Sulfide (H2S). At this time, we don’t know when these elevated levels of H2S will subside. Last week the operator placed a rush order for larger treatment equipment that can treat these very high concentrations of H2S more effectively. Unfortunately, Hurricane Milton has delayed delivery. A portion of the upgraded equipment arrived this afternoon and is currently being installed. We won’t know to what extent this intermediate step will help until it has had an opportunity to run for several hours/days.
The next planned Westwood Shores MUD update is scheduled for tomorrow October 16th.
Water Plant No. 2 (“WP2”) relies on Trinity Rural Water Supply Corporation (“TRW”) for supply. TRW issued another alert today stating their water plant will be undergoing repairs through Thursday, October 17th and that the plant will be offline while the repairs are actively being worked on. Westwood Shores Water Plant 2 will continue to remain offline and unavailable as an option for Westwood until TRW has completed their repairs and is able to supply Westwood with water. A decision to switch to WP2 will be considered at that time.
Please continue to report your water quality issues to Precision Utility at 281-456-9825 or service@precisionutility.biz.
Thanks in advance for your cooperation and understanding during this difficult time.