Alerts

Dear Westwood Shores residents,

We are currently experiencing temporary water discoloration and a milky or cloudy appearance in the water supply. This condition is the result of excess air in the water lines, which occurred due to a recent equipment malfunction at the water treatment plant.

What Happened:

During routine operations, a piece of equipment at the plant malfunctioned, allowing air to enter the water distribution system. This caused the water to appear white or cloudy when coming out of taps. The cloudiness is due solely to tiny air bubbles suspended in the water. This is a visual issue only — there is no health risk, and the water remains safe to drink and use.

Current Status:

The malfunctioning equipment has been identified and isolated. As a precautionary measure, our crews are actively flushing the water system throughout the service area to remove any remaining air pockets and to restore normal water clarity.

What You May Experience:

  • Cloudy or milky water: This is caused by air and should clear up after a few moments if left to sit in a glass.

What You Can Do:

  • Run cold water from a faucet (preferably in a bathtub or sink without an aerator) for several minutes to help flush your household lines.

  • If the problem persists or you notice any unusual changes, please contact our office immediately at 281-353-9809 or customercare@h2oinnovation.com so we can investigate further.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to restore full clarity to your water supply. 

 

 

 

Emergency Notice: Westwood Dr E at Birch St - Water Main Break & Roadway Damage

July 18, 2025

We are currently responding to a water main break on Westwood Dr E at Birch St that has caused significant undermining of the roadway in the affected area. Our crews are on site and actively working to repair the break caused by the underground fiber work.

What to Expect:

  • Repair Duration: Estimated between 2 to 4 hours, depending on the extent of the damage found below the surface.

  • Traffic Impact: The damaged section of the road will remain closed to all traffic during the repair process. Once repairs are completed, the area will be clearly marked off  to prevent access until the road has been repaired. This section of road will be closed over the weekend as we wait for the area to dry for repairs.

  • Safety Reminder: Please avoid the area and do not attempt to bypass barricades, as the ground is unstable in the location of the repair.

We understand this may cause inconvenience and appreciate your patience and understanding as we work quickly to restore service and ensure public safety.

If you have any questions or concerns please contach H2O Innovation at 281.353.9809 or Westwood Shores MUD office at 936-594-0408.

Temporary Water Service Disruptions - Underground Fiber Work

July 17, 2025

Dear Residents,

Please be advised that due to ongoing underground fiber cabling work in our area, there may be temporary disruptions to water service over the next couple of weeks. The fiber installation project covers approximately 5 miles.

If you experience a sudden loss of pressure, no water or a large leak please contact H2O Innovation at 281-353-9809 or the MUD offfice at 936-594-3411.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.