Alerts

Dear Westwood Shores residents,

We are currently experiencing temporary water discoloration and a milky or cloudy appearance in the water supply. This condition is the result of excess air in the water lines, which occurred due to a recent equipment malfunction at the water treatment plant.

What Happened:

During routine operations, a piece of equipment at the plant malfunctioned, allowing air to enter the water distribution system. This caused the water to appear white or cloudy when coming out of taps. The cloudiness is due solely to tiny air bubbles suspended in the water. This is a visual issue only — there is no health risk, and the water remains safe to drink and use.

Current Status:

The malfunctioning equipment has been identified and isolated. As a precautionary measure, our crews are actively flushing the water system throughout the service area to remove any remaining air pockets and to restore normal water clarity.

What You May Experience:

• Cloudy or milky water: This is caused by air and should clear up after a few moments if left to sit in a glass.

What You Can Do:

• Run cold water from a faucet (preferably in a bathtub or sink without an aerator) for several minutes to help flush your household lines.

• If the problem persists or you notice any unusual changes, please contact our office immediately at 281-353-9809 or customercare@h2oinnovation.com so we can investigate further.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to restore full clarity to your water supply.